Mandy Ringrose, 56, has been the Hotel Services Manager at Aurora Healthcare's Robina Private Hospital on the Gold Coast for over three years.
What’s the best part about your job?
I love working with people and making things happen.
What is something about your job that not many people know about, and what would surprise other people about working in a private hospital?
My role looks after nearly everything non-medical, you need a broad range of knowledge in all areas including cleaning, catering, maintenance, waste, linen, sharps containers, recycling, periodical cleaning and more.
The hotel services department is like a unit inside itself. We also multi-skill our staff and sometimes across other departments like allied health and administration.
Most people wouldn’t be aware of the strict guidelines we follow in regard to food safe principles and the training and development involved continuously.
What do you love about working in a private hospital?
I love the ability to be involved in other areas and also cross-training staff to support growth and innovation. Also working with such a diverse and great range of people and the interactions that occur that wouldn’t in a public sector.
What do you like to do outside of work and/or what is something your colleagues don’t know about you?
I ride a Harley Davidson Street motorcycle. Bob, my husband, and I have travelled some large distances together, including riding to Tasmania and Darwin.
What is the best piece of advice you have ever received?
If your employees ask for leave, aim to make it happen – they wouldn’t ask if they didn’t want it.
Provide a good work/life balance for my staff (I can only try!)
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