People in Private: Biddy Smith


Employee of the Year at the Friendly Society Private Hospital, Biddy Smith has only been the Patient Accounts Team Leader for just over a year but is driven to do her best for her team.

What do you love about your job? And why?
There is lots to love! I love the great team I work with, I love the daily challenges and I love the reward of achieving my goals and the team’s KPIs.

How long have you be working in your current role?
14 months as team leader, but nine years with the hospital.

Do you have a favourite quote or phrase?
Together everyone achieves more. We all need each other, we can’t do it on our own.

What is something interesting about you your colleagues don’t know?
My first car was a brown VW beetle that my Grampy gave me – I loved it!

How do your friends describe you?
Bubbly, friendly, focused, caring.

What do you do in your spare time? Do you have any hobbies?
I love to spend quality time with my family and friends. I also love exercise and shopping.

What is something you want to achieve this year?
To have achieved my absolute best with my team, meeting goals and hitting our targets. Seeing each of them grow and learn more about their jobs.

You recently were awarded the hospital’s Employee of the Year. How did that feel?
Totally honoured and humbed. It was a mixture of feeling stoked, overjoyed and thrilled. It is one of the greatest achievements in my career to date and it makes me so proud to be a part of The Friendlies team.


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