Hills Clinic: Excellence in quality
The Hills Clinic Kellyville successfully meets all 10 National Safety and Quality Health Service standards
Browsing: National Standards
10 tips to implement Standard 2
Here’s some help to get you started on your way to implementing Standard 2, which offers…
Hospital uses ‘secret shopper’ to improve customer service
Brisbane Private Hospital planted a fake patient to test and improve its admission process
Consumer and carer engagement at South Pacific
Effective partnerships, consumer experience and high quality healthcare are of utmost importance to South Pacific…
Consumer participation key to meeting national standards
Macquarie University Hospital creates effective, meaningful strategies to meet national standards by keeping patient engagement…
An eye on empathy
Eye-Tech focuses on providing patient-centred care in a day hospital setting