Southern Highlands Private Hospital among nation’s best


Southern Highlands Private Hospital has been rated as one of the top hospitals in the nation in a recent survey.

Health fund HCF polled 12,000 members in a wide-ranging survey gauging how satisfied patients were with their most recent hospital stay.

Those surveyed were also asked to rate the performance of the medical team they were treated by.

Southern Highlands, a member hospital of the Australian Private Hospitals Association, received 9.5 points out of 10 for hospital satisfaction – a higher score than any other hospital in that category and an improvement on last year’s rating of 9.2.

The Bowral facility also received a glowing review of its medical team, with a rating of 9.5 placing it equal second in the category.

Southern Highlands chief executive Jenny Harper was delighted by the result.

“It’s a great achievement for a regional hospital to top the list of 100 hospitals surveyed,” she said.

“It is just reward for our staff, who all strive so hard to meet the needs and expectations of our patients. The hospital is well integrated into the community and people talk of ‘their’ private hospital.

“Long term staff retention, education, and an emphasis on respect and safety for both staff and patients has ensured consistency in care and service and this was obviously reflected in the survey response this year.”

The annual survey found that private hospitals in general provide better medical services than public facilities.

The 84 private operators featured recorded an average score of 8.9, while the 16 public sites scored 7.7.

HCF Medical Director Dr Andrew Cottril said the survey was not designed to compare the two health sectors, but to encourage improvement in the industry.

“While there may be a number of factors why public hospitals do not score as well, such as resources, it is hoped that, in time, publishing these annual survey results will encourage continual improvement across both the private and public hospital sectors,” he said.

“This process of benchmarking encourages hospitals to perform better and respond to customer feedback, allowing greater transparency in the delivery of health services.”

Southern Highlands wasn’t the APHA’s only member hospital to perform strongly in this year’s survey.

Six hospitals joined it in the top 10 for hospital satisfaction, including premier maternity hospital Frances Perry House and Nowra Private Hospital, which finished in second and third place respectively.

Four member facilities finished alongside Southern Highlands in the medical team category.


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