San cancer centre tops patient survey

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Cancer patients have rated care at Sydney Adventist Hospital – known as the San – as the best in New South Wales.

The San Integrated Cancer Centre achieved some of the highest results in the state’s 2019 Outpatient Cancer Clinics Survey.

The facility, which operates in partnership with Icon Cancer Centre Wahroonga, has returned to outright top spot in the rankings, which it first held in the 2017 poll before being joint-first in the 2018 results.

Sydney Adventist Hospital CEO Brett Goods said it confirmed the benefit of team collaboration and the partnership between services that underpinned the centre, which opened in 2016 as part of a major development program.

“While cancer carers are traditionally humble and focused on the caring they provide, earning this ranking three years in a row is a significant victory of which they should be very proud.

“These continued excellent patient experience results are a credit to every team member involved in patient care and are proof of how providing integrated care maximises the patient experience,” he said.

The 2019 survey, by the Bureau of Health Information and Cancer Institute NSW, included over 13,000 cancer patients from 49 facilities – three of them private.

Responding to the extensive questionnaire, 375 San patients rated their experience of access to services, care planning and coordination, complications, follow-up and support.

The centre rated ‘significantly more favourable’ than the NSW average across 10 performance measures – the highest of any facility – and scored between 94-98 percent in nine of them.

The San's dedicated cancer centre was part of the hospital's 2012-2016 Milestone Redevelopment.

Its radiation oncology services are delivered by Icon, Australia’s largest dedicated cancer care provider.

“To once again achieve these outstanding results is a testament to our shared dedication to providing the local Sydney North Shore community with access to world-class cancer care,” Icon Cancer Centre radiation oncologist Dr Andrew Fong said.

“We are proud to offer a personalised approach to care that ensures our patients are supported every step of the way.”

Associate Professor Gavin Marx, the hospital’s clinical director of cancer services, said the San centre’s staff form an integral part of the patient experience from diagnosis to treatment and discharge, and all the support before, during and after.

“The cancer patient’s experience can be broad, stressful and traumatic simply because of the complex nature of cancer. 

“This is why every interaction a patient has with hospital team members along the way can influence how patients and their carers cope, how they respond, and the ultimate outcomes,” he said.

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