In an Australian private hospitals first, five Western Australian hospitals have launched a pilot programme to build on their culture of safety and quality.
Five Ramsay Health Care hospitals have begun the ‘Speak Up For Patient Safety’ programme, based on the successful Vanderbilt University approach developed 25 years ago.
The programme encourages and empowers staff to challenge anyone, including senior colleagues, who they believe is exhibiting behaviour that may put a patient at risk – for example, not washing their hands.
There has been an extensive training programme with staff across the five hospitals so they understand how the system works and how to address issues. More than 5000 staff, including doctors, have participated in the training.
The programme addresses, in a positive way, any behaviour which undermines a culture of safety through peer to peer conversations and equipping staff with assertiveness training.
Ramsay Operations Executive Manager WA, Kevin Cass-Ryall said the programme builds on Paul Ramsay’s philosophy of ‘people caring for people’ and reinforces the company’s commitment to providing outstanding healthcare an services to patients. .
“We are extremely excited to be leading the way in Australia with this landscape changing programme and I am really proud of the overwhelming positive and enthusiastic response from our employees and doctors across our five Ramsay WA Hospitals,” said Mr Cass-Ryall.
Ramsay Health Care hospitals: Attadale Rehabilitation Hospital, Glengarry Private Hospital, Hollywood Private Hospital, Joondalup Private Hospital and Peel Health Campus are all taking part in the ‘Speak Up for Patient Safety’ programme.
The Speak Up for Patient Safety will be introduced to other Ramsay hospitals across Australia over the coming months.