New videos guide patients through the medical complaints process


Voicing concerns about a health practitioner can be stressful for both the patient and the practitioner involved, but a new series of videos is aimed at de-mystifying the process.

The Australian Health Practitioner Regulation Agency (AHPRA) has launched a series of new videos to support the public and registered health practitioners as they go through what is called the “notification process”.

The CEO of the AHPRA, Martin Fletcher, said the video series – called “Let’s Talk About It” – explained what happened when concerns were raised with the regulator.

“We received more than 7000 notifications last year about registered health practitioners,” he said.

“It’s important that the public and health practitioners are clear about what happens when we receive a notification.

“The videos help the public understand what types of concerns we can manage.”

The video series provides easy to follow information about the notifications process and addresses common questions from the public and practitioners.

“It takes courage to raise concerns about a health practitioner and we hope these videos will smooth the path for a more more satisfying and well-informed engagement with the process,” Mr Fletcher said.

“For practitioners, having a concern raised can be stressful, so understanding what happens during the notification process is important.

“We want to provide a clear information about what generally happens when someone is the subject of a notification.”

Australian Private Hospitals Association CEO, Michael Roff, said the videos would be a useful resource for the public and for practitioners.

“It’s great to see educational videos available to help everyone understand the process,” he said.

The videos can be viewed on the AHPRA and National Board websites or from their YouTube and Vimeo channel.




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