ACHS surveys members after ‘disruptive year’


After a year disrupted by the COVID-19 pandemic, the Australian Council on Healthcare Standards (ACHS) has reached out to members to find out what they think about its current and future services, and how this meets their needs.

ACHS asked its members in late 2020 to give frank and honest feedback in a survey to find out what really matters to them. Consultation with key stakeholders will also inform its future strategic directions.

As Australia’s largest provider of hospital and healthcare accreditation assessment, ACHS has a strong interest in understanding its varied members' motivations, and in adapting systems, products and practices to work better with them.

“The survey aimed to ‘take the pulse’ of what our members were experiencing during a disruptive year for everyone which also saw accreditation assessments on hold, and then resumed in October 2020,” ACHS CEO Dr Karen Luxford said.

“Our goal in holding the independent survey (run by research agency Survey Matters) was to establish the key needs and requirements of our members to ensure that our value proposition is clearly defined and appropriate in 2021.

“This research with current and former members is important to ensure we are providing and developing services that add value to your organisation.”

ACHS also consulted with a number of key stakeholder organisations across Australia to inform the development of its next ACHS Strategic Plan, and will incorporate the feedback into future directions.

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